Recent Posts

Don't Ignore Water Stains!

4/5/2019 (Permalink)

You look up and see the dreaded water stain on the ceiling of your home in Metro West Boston and you instinctively know this is not good.When you cannot identify the possible water source above the stain, you could have a leaky pipe. It is not uncommon for water to run along piping or rafters before dripping onto your ceiling.

A leaky pipe may haveexisted for quiet some time itbefore becomes apparent to you. And sadly, there could be a good deal of water damage to your home that you cannot see yet. It is something you want to handle right away before EVEN more damage is done. A professional remediation company such as SERVPRO Framingham can help you get everything cleaned up. Our technicians are trained and have the right equipment for the job.

In a situation like this, we find the areas of your structure that are wet and define precisely how wet they are compared to regular moisture levels. We use various devices to help us track moisture within your home. Our goal for drying is to return materials affected to their normal moisture content levels. These tools are used to find the actual moisture content of different materials and help us figure out if your structure is dry.

SERVPRO of Framingham technicians also use thermo-hygrometers which measure both relative humidity and temperature. Some even do more, like measure dew point. We allow the thermos-hygrometer to adapt to air conditions in the room before we take a reading. We then use these readings in conjunction with a psychrometric calculator or chart. We do so to determine the specific humidity.

Readings for four areas are compared including the unaffected areas, the areas affected by moisture, outside the home, and the exhaust being processed through the dehumidifier into the area affected to make sure dehumidification is contributing to a drying process that is effective.

SERVPRO of Framingham Stops the Flood Damage In Its Tracks

4/5/2019 (Permalink)

When a severe thunderstorm strikes the Metro West area, conditions can cause extensive property damage.High-speed winds can break exterior walls or blow tree branches into your windows leaving a gap for rainwater to come into your structure.

If there is a significant amount of water present in the home, moisture gets pulled out of materials using a specialized extraction system. After water removal, the next step in mitigating flood damage is the rapid drying process. Drying out structural components promptly can happen with the use of drying equipment.

Air movers and dehumidifiers get placed by our SERVPRO of Framingham technicians in the affected area to create an environment that speeds up the natural evaporation process. The number of air movers and dehumidifiers used depends on the size of the affected region and how much water got into the home from the thunderstorm. The amount of dehumidification needed is calculated by how many porous materials inside the house got wet.

Once the amount of dehumidification is figured out the number of dehumidifiers needed to start drying get set up. Each day our SERVPRO of Framingham technicians return to the site and check moisture levels and humidity inside the affected area. If the region is not drying quickly, then more equipment can be set up to improve drying. If drying has been successful and the levels have dropped, then dehumidifiers get taken out.

In some situations, our SERVPRO of Framingham technicians set up a drying chamber around the affected area to help speed up drying. A drying chamber consists of thick plastic sheeting that is set up with poles around the affected region. This "tent" targets the damp areas needing additional drying. The smaller the chamber is, the less cubic feet of air the dehumidifier has to turn over.

Specific methods and techniques can help reduce drying time so that microbial growth should not occur. Monitoring the work site every day helps us make a change to ensure rapid drying. For professional help with drying out moisture after a storm floods your neighborhood, call SERVPRO of Framingham today!

Stop Water Damage Before it Even Happens

3/22/2019 (Permalink)

   Think first before you plant:

   Some plants and trees, like weeping willows, have pretty invasive roots. If you’re not careful, they’ll grow right into your sprinkler system, drainage field, pipes, and septic tanks. Plan before you plant to keep roots away from any water lines.

  Roof Gutters, Roof Gutters, Roof Gutters:

   You know it’s on your to-do list anyway, so if you can, take a safe climb up to your roof next Sunday and check out your gutters. If you’re seeing lots of leaves, birds’ nests, sticks, and whatnot up there, your gutters may not be doing the job you hired them for. And on a rainy day, a clogged gutter can send water spilling into your home’s foundation, through the roof, or down to your basement. That could cause some serious water damage! So next time you’re doing some seasonal cleaning, make sure those gutters are clean. And if your gutters are too high, be safe and get a professional to check them.

    Keep a watchful eye on your water bill:

With so many water pipes hidden behind walls and in the floors in your house, you might not know there’s a leak until the damage is done. That’s why it’s a good idea to keep a close eye on your monthly water bill. If you see it starting to creep up, or get one that’s uncommonly high, it’s a pretty good sign that you may have a leak somewhere.

    Use a drain snake instead of unclogging chemicals

No matter how crazy clean you are, from your shower to your kitchen sink, clogs are going to happen. And chances are at some point in your life you’ve used one of those powerful chemical drain cleaners to get things moving again. But as convenient as they may be, most folks don’t realize those caustic chemicals are also eating away at their pipes (and they might not be too good for you either). If you rely on them a lot, you could be setting yourself up for leaks. That’s why owning a drain snake is a good solution to clear away clogs. They’re pretty inexpensive, you can get them at your local hardware store, and they can cut through most any clog you’ll have without damaging pipes or making your eyes red and teary.

    Never pour grease down your sink:

You’ve probably heard this before, but you should definitely avoid pouring grease down your kitchen sink. It doesn’t matter if you flush it with hot or cold water. It can still congeal and cling to your pipes, and could still cause some serious damage and blockage.

Gross! Walking On A Wet Carpet

3/22/2019 (Permalink)

The toilet overflows, a pipe bursts, a washer overflows or you walk into your basement completely flooded by rainwater.  Gross! Water can seep into almost every material and cause irreversible damage. When water saturates your carpet or walls, you will need to make decisions and make them quickly! Do not waste time contemplating how to clean up the water, each hour counts when water is involved. The longer water sits in porous material, like carpet or drywall, the sooner bacteria and microbial growth begins to grow.

One of the prime locations for microbial growth to spread is in a humid room with sopping wet carpet and walls. What do you do? Grab a shop vac and suck it up? Grab a slew of towels and cover the floor while dancing on top of them, hoping they will absorb all of the water? Grab all the fans you own and try to set them in just the right places, hoping that everything will dry out in time? Go ahead and try those techniques, but you will have a huge and more costly headache to deal with in a month.

If you choose to call a restoration company, be sure to call one who has the certifications to back up their work.

We will extract the water from the affected areas and remove any wall that is not salvageable, ultimately leaving you a clean, bacteria-free slate to work with. We even have a construction division that can help you get your home back to preloss condition. Just call SERVPRO of Framingham and we will walk you through the process. You will be informed and updated of the restoration/mitigation process throughout the entire job so that nothing is questionable. We are your go-to! Give us a call even if you just have a question and we will be happy to help.

Commercial Fire Alarm Systems

3/22/2019 (Permalink)

Commercial properties are held to a high level of maintenance to ensure safety of all occupants. These buildings include:

  • Office Buildings – including serviced offices.
  • Industrial Buildings – warehouses, distribution centers and garages.
  • Retail/Restaurants – includes shopping centers, leisure facilities and pubs.
  • Other non-residential properties such as entertainment venues, hotels, nursing homes, medical and self-storage complexes, as well as many more

Legal requirements for commercial fire alarm systems

As you can imagine, there is a lot more legislation concerning the installation, placement, testing and maintenance to regulate fire alarms in commercial premises than in residential buildings. British Standards provide guidelines that should be complied with and failure to do so is seen as a breach of a responsibility towards safety and can be punishable by law.

Fire alarms systems play such a key safety role in commercial buildings and there are a lot of lives potentially at steak. If the fire alarm systems are not sufficient then harsh penalties can be given, including hefty fines and in the case of extreme negligence, this can even result in imprisonment if lives are lost as a result of an ineffective approach to fire safety.

In addition if a fire does occur on a commercialproperty,insurance policies may be voided if it can be proved that the fire alarm and smoke detectors were ineffective. Be sure to test your alarms!!

How Does Commercial Insurance Work?

3/22/2019 (Permalink)

Your insurance policy will cover certain perils, which are causes of damage such as fire or theft. Coverages included in your policy are called inclusions, whereas perils not covered in your policy are called exclusions. It’s important to know what is covered in your policy and what is not covered.

Here are some of the primary items covered in a commercial property insurance policy due to loss from a covered peril:

  • The building, owned or leased
  • Business equipment loss
  • Damage or loss due to wind, hail, fire or theft
  • Accidental damage of property
  • Business Interruption (lost business income)
  • Electronic data
  • Interruption of computer operations
  • Valuable papers and records
  • Forgery or alteration
  • Accounts receivable

Of the covered items in a commercial property insurance policy, the most important items to cover are the building and the business’ assets contained within it. Business interruption, which covers a loss of income when your business is forced to suspend operations due to a covered event, is also necessary coverage in the property insurance policy.

For more information, reach out to your local insurance provider.

SERVice Above The Rest!

3/20/2019 (Permalink)

    Effective training is the best way to help ensure your customers receive the service they deserve. We are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to Franchise Professionals and Insurance Clients at our state of the art IICRC Approved Training Facility

Vendor Qualification Compliance and Professionalism

If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:

  • A National Call Center to achieve prompt handling of the claim.
  • Implementation of best practices and job process programs.
  • National Accounts qualification criteria and annual compliance checks.
  • Crew and vehicle standards.
  • Insurance requirements.
  • File documentation requirements.
  • Quality assurance program.

Serving Adjusters and Their Clients

A SERVPRO of Framingham's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO of Framingham's documented, measured performance increases value to you and your shareholders, managers and customers.

Hard-earned results have made SERVPRO leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

  

Why SERVPRO is the Restoration Company To Call

3/20/2019 (Permalink)

SERVPRO of Framingham understands your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers.

We are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.

Emergency Response to Claims

Restoring property is our first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary."SERVPRO of Framingham makes sure pretesting is completed on every loss to determine restorability.

Claims Inventory Service

We can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A Complete Electronic Job File.
    • First Notice of Loss.
    • Detailed Estimate.
    • Digital Loss Photos.
    • Scanned Forms and Paperwork.
    • All delivered by email or hard copy.
  • On-line Access to All Files.
    • New Assignments.
    • Pending Jobs.
    • Completed Jobs.
  • Informative Reports to Improve Results
    • Job Cost Data.
  • Performance Comparison to Industry Standard.

Winter is the most Common Season for House Fires

2/11/2019 (Permalink)

House fires occur during the coldest months out of the year, Winter, than in any other season. While you are enjoying being warm and cozy this winter season, please also be vigilant and smart about Fire Safety. The reason being is that heating equipment is responsible for 1 in every 7 reported home fires and 1 in every 5 home fire deaths. And although wood burning stoves give off that nice amber glow and the space heater emits warmth, be sure to keep anything that can burn at least 3 feet from any heat source like fireplaces, wood stoves, radiators or space heaters.

Many homeowners have invested in generators for those winter blizzards that threaten us to lose power. Generators are great at giving us light, keeping us warm and refrigerating our perishable food. However it is so important to keep portable generators outside, away from windows, and as far away as possible from your home. Carbon Monoxide detectors are just as important as your smoke detectors. Test your carbon monoxide alarms at least once a month. To avoid electrical fires, plug only 1 heat-producing appliance (such as a space heater) into an electrical outlet at a time. Always have a qualified professional clean and inspect your chimney and vents every year! And any remaining ashes that have been cooled should always be stored in tightly covered metal container, and kept outside at least 10 feet from your home and any nearby buildings.

By following these simple rules will help keep your loved ones and home safe and warm during the coldest days of the year.

Home Fire Sprinklers can Dramatically Reduce Heat, Flames and Smoke

2/11/2019 (Permalink)

When properly installed and maintained, fire sprinklers help save lives.

Fire sprinklers have been around for more than a century, protecting commercial and industrial properties and public buildings. What many people don't realize is that the same life-saving technology is also available for homes, where roughly 80 percent of all civilian fire deaths occur.

The National Fire Protection Association’s (NFPA) Fire Sprinkler Initiative outlines proven, effective ways that home fire sprinkler advocates can communicate the impact of sprinklers to their decision makers. NFPA’s Fire Sprinkler Initiative highlights key research underscoring how fire sprinklers can reduce the risk of death or injury from fire. According to NFPA's "U.S. Experience with Sprinklers" report: 

  • the civilian death rate was 81 percent lower in homes with fire sprinklers than in homes without them
  • the average firefighter injury rate was nearly 80 percent lower when fire sprinklers were present during fires
  • when sprinklers were present, fires were kept to the room of origin 97 percent of the time
  • the home fire death rate was 90 percent lower when fire sprinklers and hardwired smoke alarms were present. By comparison, this death rate is only 18 percent lower when battery-powered smoke alarms are present but automatic extinguishing systems weren't