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Planning To Reopen - Updated MA Safety, Close Contact Personal Services Part 1 of 3

10/13/2020 (Permalink)

Last Monday, October 5, lower risk Massachusetts communities will be permitted to move into Step II of Phase III of Governor Baker's reopening plan.

Lower-risk communities are defined as cities and towns that have not been designated in the “red” category in any of the last three weekly Department of Public Health weekly reports. Click here to see the list of communities not designated as lower-risk communities.

To assist business owners we will be sharing highlights of the State's Updated Safety Standards and Reopening Guidelines for impacted sectors.  

NOTE: COVID-19 is highly transmissible. Individuals should follow these universal precautions regardless of the extent of mitigation needed:

  1. Follow healthy hygiene practices
  2. Stay at home when sick
  3. Practice social distancing 
  4. Use a cloth face covering (with some exceptions) in community settings when physical distancing cannot be maintained.

The current state of the COVID-19 pandemic is continually evolving. What is true today may not be tomorrow. At this time, the evidence suggests schools have not played a significant role in COVID-19 transmission and that children, particularly younger children, are less likely than adults to be infected with COVID-19.

As always, work with your local health officials to determine a set of strategies appropriate for your community’s situation.

(See our Planning to Reopen series of blogs for more information regarding CDCEPAFDAMass EEAMass DESE, and OSHA safety requirements). To review the administration's reopening guidance from the state click here. To view Governor Baker's full report click here).

Close Contact Personal Services 

This is a reminder that Barber Shops and Hair Salons, originally authorized to open in Phase 1 of the Re-Opening Plan, are subject to these workplace safety standards.

Close Contact Personal Service are defined as any personal service typically delivered through close physical contact with the customer, including but not limited to:

  • hair salons and barber shops; as permitted to open in Phase 1 of the Re-Opening Plan
  • hair removal services; including laser services, depilatory salons, waxing services, threading, and electrolysis services 
  • massage, body treatments, eastern treatment, energy therapies and other body work therapies
  • skin care services; including peels, facials, serums, Botox and filler
  • nail care services; including nail salons
  • other hair services; including hair replacement services, scalp treating services 
  • makeup salons
  • makeup application services;
  • tanning salons; including other businesses that provide spray tanning and tanning beds; and
  • tattoo, piercing, and body art services

Note: personal trainers should follow fitness center and health club guidance for Phase 3, available on the Massachusetts Reopening Site Saunas, hot tubs, and sensory float tanks must remain closed


Face coverings are required for all customers and workers, except where an individual is unable to wear a face covering due to a medical condition or disability

  • For skin or beard care that occurs on the face, the customer may temporarily remove the face covering but must immediately put the face covering back on for the remainder of the visit. Require workers to wear gloves, gowns or smocks, and prescription glasses, safety glasses or goggles Ensure separation of 6 feet or more between individuals where possible:
  • Close or reconfigure common spaces and high density areas where workers and patrons are likely to congregate (e.g., break rooms and eating areas for workers; lobbies and workstations for customers) to allow social distancing 
  • Arrange workstations so work areas are spaced out at least 6 feet apart
  • Physical partitions must separate workstations that cannot be spaced out (partitions must be at least 6 feet in height)
  • Install physical barriers for checkout stations where possible, otherwise maintain 6 feet distance where not possible
  • Install visual social distancing markers to encourage customers to remain 6 feet apart (e.g., checkout lines, lines to use the restroom)
  • Mark rooms and hallways to indicate 6 feet separation Stagger lunch and break times for workers, regulate the maximum number of people in one place, and ensure at least 6 feet of physical distancing Establish directional pathways to manage visitor flow for foot traffic, to minimize contact (e.g., one-way entrance and exit to rooms, one-way pathways). Post clearly visible signage regarding these policies No guests should accompany the customer during the personal service except for persons serving as caretakers or guardians. Guests must observe all other requirements of customers, including wearing a face covering and maintaining 6 feet of separation from other persons present

Recommended Best Practices

Contactless payment methods are encouraged Encourage curbside pickup or delivery of any retail items purchased by customers not already on the premises for a service appointment, and follow the Retail Business guidance for customers seeking retail purchases instead of or in addition to personal services

While the administration continues to work with communities to implement best practices and protocols for reopening our schools we will continue to share with you guidance from the CDCEPAFDAMass EEAMass EECMass DESE, and OSHA and the Governor's office to follow as we prepare for the new school year.

Also, we at SERVPRO of Framingham know that not every community has access to the resources necessary to meet the strict cleaning guidelines to ensure a safe environment for our children. For those communities, we are here to help!

Certified: SERVPRO Cleaned

The Disaster Remediation Teams at SERVPRO of Framingham are specialists in cleaning services and we adhere to the highest cleaning and sanitation standards. We are prepared to clean and disinfect your schools, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work of "normal daily cleaning". Call SERVPRO of Framingham today for a free consultation - (508) 370-4400.

All of us here at SERVPRO of Framingham want you and your loved ones to stay safe and know that we will make it through this together! Rest assured, we will continue to do our best to keep you up-to-date and informed!

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